Terms & Conditions

Last updated: 24 August 2026

These terms govern your use of VisioEdge, a point-of-sale platform provided by Visiomate. By subscribing to a plan, opening an account, or using the software, you agree to them. If you are accepting on behalf of a business, you confirm you are authorised to bind it.

The service

VisioEdge provides point-of-sale, inventory, purchasing, HR and invoicing software, delivered over the web and through our Android and iOS applications. What is included depends on the plan you subscribe to; the plan pages on this site describe the features of each tier at the time of purchase.

We improve the product continuously. Features may be added, changed or retired. Where a change materially reduces the functionality of your current plan, we will tell you before it takes effect.

Accounts and access

Each plan includes a defined number of users. You are responsible for the accuracy of your account details, for keeping credentials confidential, and for everything done under your account. Tell us promptly at support@visioedge.com if you believe an account has been compromised.

Credentials are issued to named people. Sharing one login across more staff than your plan allows is not permitted.

Subscriptions, billing and taxes

  • Subscriptions are billed monthly in Pakistani Rupees (PKR), in advance, and renew automatically until cancelled.
  • Prices shown on this site exclude applicable taxes and duties unless stated otherwise. Any such amounts are payable in addition.
  • You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for; we do not pro-rate part months.
  • Fees paid are non-refundable except where required by law, or where we have agreed otherwise in writing.
  • We may change prices with at least 30 days notice before your next renewal. Continuing to use the service after that date is acceptance of the new price.
  • If payment fails, we may suspend access after giving you notice and a reasonable opportunity to settle.

Enterprise plans are quoted individually and may be governed by a separate signed agreement. Where that agreement conflicts with these terms, that agreement takes precedence.

Demos and trials

Demonstration and trial access is provided for evaluation only, may be limited or withdrawn at any time, and is offered without warranty of any kind. Data entered during a trial may be deleted when the trial ends.

Your data

Data you enter — sales, products, customers, staff records — remains yours. We process it to run the service for you, and as described in our privacy policy. We do not sell it.

How we handle personal information is set out in our Privacy Policy. To request permanent deletion of an account and its data, see our User Account Deletion Policy.

You are responsible for the lawfulness of the data you put into the system, including having a proper basis for holding information about your customers and staff.

We take backups as part of operating the service. On request during an active subscription, we will provide an export of your business data in a common machine-readable format.

Tax invoicing and FBR compliance

Where your plan includes FBR invoicing, the software is built to produce invoices in the format required for integration with the Federal Board of Revenue and to carry the verified QR code. Integration depends on your own registration, credentials and standing with the FBR, and on FBR systems being available.

You remain responsible for your tax affairs. That includes registering correctly, applying the right tax treatment to your products, filing returns, and checking that what the system submits reflects your actual trade. We provide software that transmits what you record; we are not your tax adviser and we do not file on your behalf.

Acceptable use

You agree not to:

  • use the service unlawfully, or to record transactions you know to be false;
  • attempt to gain unauthorised access to the platform, to other customers data, or to the infrastructure it runs on;
  • copy, decompile or reverse engineer the software, except to the extent that restriction is unenforceable by law;
  • resell, sublicense or provide the service to third parties without our written agreement;
  • interfere with the operation of the service, or place a load on it designed to degrade it for others.

Hardware and third-party services

Terminals, printers, scanners, kitchen displays, cameras, tablets and network equipment are not part of the subscription unless expressly agreed in writing. Where we resell hardware, the manufacturer warranty applies.

The service depends on third parties — internet connectivity, hosting, payment providers, messaging and FBR systems. We are not responsible for outages or changes originating with them, though we will make reasonable efforts to work around them.

Availability and support

We aim to keep the service available continuously, but we do not guarantee uninterrupted operation. Planned maintenance is scheduled outside peak trading hours wherever practical, with advance notice for anything expected to cause a material interruption.

Support is provided by email at support@visioedge.com and by WhatsApp on +92 309 6141455 during business hours. Specific response times apply only where a separate service level agreement says so.

Intellectual property

VisioEdge, its software, interfaces, documentation, branding and content remain the property of Visiomate and its licensors. Your subscription grants a non-exclusive, non-transferable right to use the service for your own business while it is active, and nothing more. Feedback you send us may be used to improve the product without obligation to you.

Confidentiality

Each of us may learn non-public information about the other. Both sides agree to protect it, use it only for the purpose of this relationship, and not disclose it except to people who need it and are under equivalent obligations, or where disclosure is legally required.

Suspension and termination

We may suspend or terminate access where fees remain unpaid after notice, where these terms are breached materially, or where continued use poses a security or legal risk. Except in urgent cases we will give you notice and, where the breach can be fixed, a reasonable chance to fix it.

You may stop using the service at any time. After termination we retain your data for a limited period so that it can be exported, then delete it in the ordinary course, subject to any records we must keep by law.

Warranties

We provide the service with reasonable skill and care. Beyond that, and to the extent permitted by law, the service is provided as is, without further warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We do not warrant that the software will be error-free, or that it will meet requirements we have not agreed in writing.

Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings. Our total liability arising out of or in connection with the service in any twelve-month period is limited to the fees you paid for the service in that period.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or for fraud.

Indemnity

You agree to indemnify us against claims arising from your unlawful use of the service, from data you put into it, or from your breach of these terms.

Changes to these terms

We may update these terms as the product and the law develop. The date at the top of this page shows when they last changed. Where a change is material we will give notice by email or in the application before it takes effect. Continuing to use the service afterwards means you accept the revised terms.

Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan. The courts at Lahore have exclusive jurisdiction, save that either party may seek injunctive relief wherever necessary to protect its intellectual property or confidential information.

If any provision is found unenforceable, the rest continues in force. A delay in enforcing a right is not a waiver of it.

Contact

Questions about these terms: support@visioedge.com, or WhatsApp +92 309 6141455.

VisioEdge is a Visiomate product. Visiomate, Lahore, Pakistan · visiomate.com

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