User Account Deletion Policy
VisioEdge iOS Application
Overview
VisioEdge is committed to giving users full control over their personal data. This User Account Deletion Policy explains how users of the VisioEdge iOS application can request the deletion of their account and associated data, what data is deleted, what data may be retained, and how long the deletion process takes.
How to Request Account Deletion
Users can request deletion of their account and data through any of the following methods:
- In-App Request: Navigate to Settings > Account > Delete Account within the VisioEdge iOS app and follow the on-screen instructions. This is the primary and recommended method.
- Email Request: Send a deletion request to support@visioedge.com from the email address associated with your VisioEdge account. Include your full name and registered email address in the request.
- Website Request: Submit a deletion request via the VisioEdge website at visioedge.com under the support or contact section.
Important: Temporarily deactivating or disabling your account is not the same as deleting it. Account deletion permanently removes your account record and associated personal data from VisioEdge's systems. If you only wish to pause your account, please contact support instead.
What Data is Deleted
Upon a confirmed account deletion request, VisioEdge will permanently delete the following data associated with your account:
- Your personal profile information (name, email address, phone number)
- Login credentials and authentication tokens, including Sign in with Apple tokens (revoked via Apple's REST API)
- Device and session data associated with your account
- In-app preferences and settings
- Any personal messages or support tickets submitted through the app
- Push notification tokens and device identifiers linked to your account
- Data stored with any integrated third-party services used to deliver the VisioEdge application
What Data May Be Retained
Certain data may be retained after account deletion for the following legally permissible reasons:
- Transaction and billing records required for tax, accounting, or legal compliance — retained for a period required by applicable law (typically up to 7 years)
- Anonymized and aggregated usage data that cannot be used to identify you personally
- Data that VisioEdge is legally required to retain in response to an ongoing legal obligation, court order, or governmental request
- Business transaction records related to your active subscription, retained only as long as legally necessary
Retained data is held securely and is not used for marketing or shared with third parties beyond what is legally required.
Subscriptions and Billing
Deleting your VisioEdge account does not automatically cancel any active Apple App Store subscriptions. Billing through Apple will continue independently of your account deletion unless you cancel your subscription separately.
Before proceeding with account deletion, you are strongly advised to cancel any active subscriptions through Apple. You can manage and cancel your subscriptions by visiting:
https://apps.apple.com/account/subscriptions
VisioEdge is not responsible for any continued charges resulting from failure to cancel an active App Store subscription prior to account deletion.
Note for Business Subscription Accounts
If your account is associated with an active VisioEdge business subscription (Starter, Business, or Enterprise plan), please note the following before submitting a deletion request:
- Deleting the owner account of an active subscription will cancel the subscription and deactivate all associated user accounts under that business.
- Business transaction data, POS records, inventory data, and sales reports stored within your dedicated VisioEdge database instance will also be permanently deleted.
- VisioEdge strongly recommends exporting all required business data before submitting a deletion request, as this action is irreversible.
- If you are not the account owner but an employee or additional user under a business plan, only your individual user profile and credentials will be deleted — the business account and its data will remain intact.
Processing Time
VisioEdge will process your account deletion request within 30 days of receiving and verifying your identity. You will receive a confirmation email once the deletion has been completed.
During the processing period, your account will be deactivated and you will not be able to log in to the VisioEdge iOS app or any associated services. If you change your mind before the deletion is finalized, you may contact support@visioedge.com to cancel the request.
Identity Verification
To protect users from unauthorized deletion requests, VisioEdge may require identity verification before processing your request. This may include confirming your registered email address, entering a verification code sent to your email or phone, or providing other information that verifies you are the rightful account holder.
Contact Us
If you have any questions about this User Account Deletion Policy or need assistance with your deletion request, please contact the VisioEdge support team:
- Email: support@visioedge.com
- Website: visioedge.com
Changes to This Policy
VisioEdge reserves the right to update or modify this User Account Deletion Policy at any time. Any changes will be posted on this page and within the VisioEdge iOS application. Your continued use of the app after any such changes constitutes your acceptance of the updated policy.
VisioEdge | visioedge.com | support@visioedge.com
